delivery and returns policy

Delivery charges will be calculated at the checkout


We want you to be completely satisfied with your purchases.

Please let us know if you are not entirely satisfied with our products or our service, so that we can rectify the situation.

Items are described and photographed as accurately as possible, but please note that sizes, colours and designs may vary. If you are not completely satisfied with any item you ordered, just return it, in the original packaging (with your customer advice note) within 14 days of the date of receipt and we will refund your money or send you a replacement.

Please note we are only able to accept items that have not been used. We can only replace identical products so if you wish to order additional items it will be treated as a new order. The Mode Product Design guarantee is in addition to your statutory rights.

If the product is damaged in any way or has become broken in transit please call our customer services team on 02920 484500 ext2 or email

Nothing in this Returns Policy affects your statutory rights or your rights under any contract you may have with us.

Kevin Champion